Remote Phone Support Services Provider
Today, businesses are increasingly facing growing customer expectations, prompting them to adopt omnichannel customer support strategies. Unfortunately, achieving customer satisfaction may require a company to sacrifice the efficiency of existing customer support channels to spearhead and implement new ones. This compounded with the skills shortage within the customer support industry makes it challenging to fill vacant phone support positions. And that’s where our remote phone support agency comes in.
We are a staffing agency based in Ukraine, and help businesses scale up and build remote telephone support teams from scratch. Our virtual receptionists believe that engaging in rich conversations is the most powerful way to engage, delight, and close deals for our clients.
Phone answering agents we hire for our clients are experienced but not limited to working in the following industries: finance, IT, real estate, retail, ecommerce, healthcare, fashion, education, food, hospitality, entertainment, media, telecommunications, agriculture, construction, transport, and so much more.
6 Reasons Why Your Business Should Have Telephone Answering Services
Phone answering services can benefit your business in several ways including:
Benefits of Outsourced Phone Support for Your Company
You have looked into the benefits of phone answering services and decided it is what your business needs. After talking to your bank, however, you realize that you don’t have the time to invest in an in-house team. The next best option could be to outsource customer phone support. But what are the benefits? Let’s explore the benefits of hiring a remote telephone customer service provider.Hire Phone Support Experts
One of the core benefits of hiring a remote telephone tech support agent or agency is that it allows you access to global talent. These professionals are trained to respond to incoming calls as fast as possible and offer the most helpful solutions. And since they work with multiple clients from all over the world, they are able to keep tabs on industry trends, which can ultimately benefit your company.
If your customers are spread across the world and multiple time zones, an outsourced call center provider could be a worthy option. Multiple telephone answering service providers have the financial and human wherewithal to offer 24/7 phone support services. This means that your customers can contact you beyond office hours, talk to a real person, and receive any customer service that they need.
Focus on Core Business
As a business owner, responding to calls and scheduling appointments can be time-consuming and cause a lot of interruptions. However, a remote 24 hour telephone answering service provider can help you handle most of that work for you, allowing you to focus on your core business activities and meeting with clients. Along with handling incoming calls, they can also manage and respond to your messages if you’re in a meeting or out of the office.
Over the past few years, the concept of remote working has become increasingly popular for many companies, largely due to the low employee costs involved. For starters, you don’t need to pay full salaries, considering most agencies allow you to set up an on demand call center. As such, you get to only pay for the services received, plus you can scale your team upwards or downwards depending on your hiring needs. Live remote phone call answering service also saves you all the costs associated with real estate, purchasing equipment, and insurance, as the receptionists work remotely.
Most entrepreneurs avoid outsourcing due to the fear of losing control over some aspects of their business. Whilst this is true to some extent, obsessive embedding to the entirety of your organization and juggling different tasks can lead to benign mismanagement and neglect over time. By outsourcing the non-core business functions such as phone customer care, you can exercise better control over your core business objectives. Along with that, the phone answering agency can help offer additional management support, which may not be the case with an in-house team.
How Phone Customer Care Agents Can Help
Our agency helps businesses build from scratch and scale phone answering teams by sourcing the most talented professionals. Our virtual receptionists are trained to efficiently handle all phone answering aspects and offer unparalleled service to your customers on every call. We truly value our client’s time, which is why our agents are able to quickly filter out customer calls and redirect them to the appropriate team member or department. As an extension of your business operations, our virtual call center agent/s are equipped with modern technology, all of which can be tweaked to interface with any business, irrespective of the industry.
Multilingual Answering Services
In today’s technology-driven business environment, customers can access information in a snap. For this reason, businesses need to understand their customers and effectively communicate with them, irrespective of the language spoken. Generally, non-native English speakers gravitate towards companies that support multilingual services, as it makes it easier for them to meet their needs in their native tongue. Our multilingual call center outsourcing solutions will help you accommodate most of your non-native English demographics. Our professionals will provide translation for multiple languages, resulting in more improved customer satisfaction and business opportunities.
Live Phone Answering Service for Small Business
Customers hate dealing with automated voice-overs when they contact a business for customer support, which could leave a negative impression of your brand. When you hire phone support agents with us, you’ll always have someone manning your phone line. Better yet, our small business answering service is highly flexible, making it affordable for businesses working on a tight budget. Upon request, we will work with you to craft a customized call script, which will be used to respond to calls on your behalf.
24/7 Telephone Support
In a 24-hours economy, actual potential customers expect instant support irrespective of the time of the day. Our team of professionals also offers after hours phone answering service, giving you a competitive advantage over your competitors. With 24/7 telephone support, customers can contact you day or night and still have someone on the other side waiting to respond to their queries or complaints.
How We Hire Customer Service on the Phone Agents
From sourcing for potential candidates to the day they join your team, we have simplified and streamlined our hiring process.
1) Tell us your needs. We will get the ball rolling by having a virtual meeting to understand the problems you are encountering, your business culture, and the skills and attributes you are looking for to build a nearshore call center.
2) Selection of phone answering agents. Next, our expert recruiters will start sourcing for the most experienced and qualified candidates to fit your company culture. Luckily for you, we have a huge talent pool and a robust referral system, so this process should conclude fairly quickly. We will also send you the resumes of the chosen candidates for your consideration.
3) Screening. After you have gone through all the resumes, we will make arrangements to conduct virtual interviews via Zoom, Skype, or a video conferencing tool of your choice.
4) Make it official. By now, everything is in order and you have the right hire. Next, we will send a detailed agreement for you and the candidate and you to review and sign.
5) Your team starts working. Finally, we will move on to the best part of the process – actualizing your outsourced support team. The new hires will be introduced to the rest of the team, go live straight away, and start providing top-notch phone answering support.